Accreditations

At Delight Security, we provide you with quality security solutions at competitive prices across West Midlands. With years of experience in the business, we are committed to meeting all your security requirements.

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Quality Policy Statement

Delight Security are dedicated to the principle of never ending continual improvements in service quality and customer satisfaction.

Our principal aim is to always supply to our customers, high quality professional security guarding and key holding services that meet or exceed stated or agreed customer requirements while satisfying all applicable requirements.

Maintenance of quality is the fundamental consideration during any of our business practices and must not be compromised. At all times, Management and employees are responsible to comply with quality related protocol. They are encouraged to provide suggestions and constructive criticism to improve our policies, processes and procedures.

Customers are a key source of feedback related to our services and after sales service. This feedback is openly welcomed as it forms an important basis of continual improvement. Our service is tailored to our customer with specific assignment instructions being established to each customer needs and we must therefore endeavour, to the best of our ability, meet their requirements along with statutory and regulatory requirements.

To achieve the aim of this policy, Quality Objectives are established and monitored.

This policy is available to interested parties upon request.

Our Accreditations

The Security Industry Authority is the organisation responsible for regulating the private security industry. We are an independent body reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001. Our mission is to regulate the private security industry effectively; to reduce criminality, raise standards and recognise quality service. Our remit covers the United Kingdom.

We have two main duties. One is the compulsory licensing of individuals undertaking designated activities within the private security industry; the other is to manage the voluntary Approved Contractor Scheme, which measures private security suppliers against independently assessed criteria.